Cookie Policy
This Cookie Policy (“Policy”) outlines how our online gaming platform uses cookies, web beacons, and similar tracking technologies to enhance your gaming experience, secure your account, and provide personalized services. Last updated: January 19, 2026. We are committed to transparency regarding our data practices and comply with South African data protection legislation, including the Protection of Personal Information Act (POPIA) and the Electronic Communications and Transactions Act (ECTA). By accessing our platform, you acknowledge your understanding of this policy and consent to our use of cookies as described herein.
What Are Cookies and Similar Technologies
Cookies are small text files stored on your device when you visit our website or mobile application. These files contain information that allows us to recognize you on subsequent visits and remember your preferences. Beyond traditional cookies, we also utilize similar technologies including web beacons, pixels, local storage objects, and session identifiers. These technologies serve various functions from maintaining your login status to tracking gameplay patterns and optimizing our platform’s performance. Understanding these technologies helps you make informed decisions about your privacy and security while enjoying our gaming services.
Categories of Cookies We Use
Our platform employs four primary categories of cookies, each serving distinct purposes to enhance your gaming experience and ensure platform security. The following table provides comprehensive details regarding each cookie category, including their specific functions, duration of storage, and importance to our operations:
| Cookie Type | Purpose | Duration | Examples |
|---|---|---|---|
| Essential/Necessary | Authentication, account security, fraud prevention, and basic platform functionality | Session or 12 months | Session tokens, CSRF protection, login credentials verification |
| Functional | Remembering user preferences, language settings, betting histories, and platform customizations | 12-24 months | Game preferences, display settings, notification preferences, responsible gaming limits |
| Analytical | Measuring website performance, user behavior analysis, identifying technical issues | 13-24 months | Page views, session duration, bounce rates, game engagement metrics |
| Marketing/Advertising | Personalizing promotional content, tracking campaign effectiveness, retargeting services | 30-365 days | Campaign tracking, conversion monitoring, audience segmentation |
Essential and Security Cookies
Essential cookies are absolutely necessary for our platform to function properly and securely. These cookies enable you to log into your account, maintain your session, and protect against unauthorized access and fraudulent activities. Without essential cookies, we cannot verify your identity, process your deposits and withdrawals, or ensure the integrity of your gaming sessions. These cookies are strictly required under South African financial regulations and responsible gaming frameworks. We cannot disable these cookies without compromising your account security and the platform’s core functionality. All users must accept essential cookies to access our gaming services.
Functional and Preference Cookies
Functional cookies enhance your personalized gaming experience by remembering your individual preferences and settings. These cookies store information about your preferred games, language selections, betting limits you have set, and notification preferences. They enable us to provide a tailored experience without requiring you to reconfigure settings on every visit. Functional cookies also support our responsible gaming initiatives by remembering your self-imposed deposit limits and time restrictions. While these cookies significantly improve user experience, they are not strictly essential, and you may disable them through your browser settings without losing access to core platform features.
Analytical and Performance Cookies
We utilize analytical cookies to understand how players interact with our platform, identify technical issues, and optimize website performance. These cookies collect aggregated, anonymized data regarding user behavior, page load times, game popularity, and feature usage patterns. This information helps us improve our user interface, fix bugs, and enhance game availability. Popular analytics services we employ include Google Analytics and similar tracking platforms. The data collected through analytical cookies does not identify individual users and is used exclusively for performance optimization. You may opt out of analytical tracking while retaining full access to gaming features.
Marketing and Promotional Cookies
Marketing cookies enable us to deliver personalized promotional content and track the effectiveness of our advertising campaigns. These cookies help us understand which promotions resonate with different player segments and measure return on investment for marketing initiatives. We may use marketing cookies to display targeted advertisements across partner websites and social media platforms. These cookies track whether you have seen our ads and whether you completed specific actions following exposure to promotional content. You have full control over marketing cookies and can disable them without affecting your ability to play games or access your account. We respect your preferences regarding promotional communications and honor opt-out requests.
Managing Your Cookie Preferences
You have considerable control over cookie usage on our platform. When you first visit our website, you will encounter a cookie consent banner allowing you to accept or reject non-essential cookies. You can modify your preferences at any time through your account settings under the Privacy and Security section. Our platform provides granular controls enabling you to accept essential cookies while declining marketing cookies, or vice versa. You may also manage cookies directly through your web browser by accessing privacy or cookie settings. Most browsers provide options to delete existing cookies, block new cookies, or receive notifications when websites attempt to set cookies. Remember that disabling certain cookies may limit functionality and personalization features.
Browser-Specific Cookie Management Instructions
Different web browsers provide varying methods for managing cookies. Below are specific instructions for controlling cookies across the most popular browsers used in South Africa:
- Google Chrome: Access Settings, navigate to Privacy and Security, select Cookie and other site data, choose your preferred cookie settings, and manage site-specific exceptions
- Mozilla Firefox: Open Preferences, go to Privacy & Security, locate the Cookies and Site Data section, and configure your cookie handling preferences
- Safari: Open Preferences, navigate to the Privacy tab, select your preferred cookie policy, and manage website data
- Microsoft Edge: Access Settings, find Privacy, search, and services, locate Clear browsing data, and configure cookie settings
- Opera: Open Settings, navigate to Privacy, select Cookie settings, and manage your preferences accordingly
Third-Party Cookies and Partner Services
Our platform integrates with third-party service providers including payment processors, identity verification services, customer support platforms, and marketing analytics companies. These partners may set their own cookies to perform their functions effectively. We have agreements with all third-party providers requiring them to process personal data in accordance with POPIA and international data protection standards. While we exercise due diligence in selecting partners, we are not responsible for their independent cookie policies. We recommend reviewing third-party privacy policies to understand how external organizations handle your data. You may contact our support team for a comprehensive list of third-party service providers and their respective privacy policies.
Your Rights and Choices Regarding Cookies
Under South African law, particularly POPIA, you possess specific rights regarding your personal data, including information collected through cookies. You have the right to access information about what cookies we use, request deletion of cookies storing your personal data, and withdraw consent at any time without penalty. You may request that we do not use cookies for marketing purposes while retaining essential and functional cookies. You have the right to lodge complaints with the Information Regulator if you believe our cookie practices violate your privacy rights. We commit to responding to cookie-related requests within thirty days and provide clear documentation explaining our cookie usage. Your exercise of these rights will never result in discrimination or reduced service quality.
Contact Us Regarding Cookie Policies
If you have questions, concerns, or requests related to our cookie practices, please contact our Data Protection Officer or Privacy Team. You may reach us through our website’s contact form, email correspondence, or live chat support available daily. We maintain transparent communication regarding data practices and respond promptly to inquiries. Our support team can provide additional information about specific cookies, explain how your data is used, and assist with modifying your privacy settings. For formal data subject requests or complaints, please submit written correspondence to our registered office address. We take your privacy seriously and appreciate the opportunity to address your concerns regarding our use of cookies and similar technologies.